Return and/or Exchange Information for Retail Products
Retail Product Refund Policy: Products, (with the exception of prescription products), may be returned within 14 days if for any reason you are not satisfied. Please allow 3 weeks for the refund to be processed. Per FDA regulations, all prescription products are non-returnable. This includes: Tretinoin, Hydroquinone.
All online orders are fulfilled and carefully shipped within 48 hours of receipt. Shipping and handling charges are non-refundable. The customer is responsible for shipping costs when returning and/or exchanging a product. No refund will be issued for lost and/or damaged packages during the shipping process.
Communications through our website or via email are not encrypted and are not necessarily secure. Use of the internet or email is for your convenience only, and by using them, you assume the risk of unauthorized use.
By checking this box you hereby agree to hold Diane Walder MD, its doctors and affiliates, harmless from any hacking or any other unauthorized use of your personal information by outside parties.